Meraki Social, LLC (“Meraki,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website (“Site”) and describes your rights and choices regarding that information.

This Privacy Policy applies only to information collected through our Site and does not apply to information processed on behalf of our clients in connection with the professional services we provide.

1. Who We Are

Meraki is a strategic marketing and communications agency serving organizations in healthcare, life sciences, pharmaceuticals, biotechnology, medical devices, nonprofit healthcare, and other regulated industries.

If you have questions regarding this Privacy Policy, please contact:

Meraki Social, LLC
3385 Blue Star Highway, Saugatuck MI 49453

Email: privacy@merakisocial.com

2. Information We Collect

Depending on how you interact with our Site, we may collect the following categories of information.

Information You Provide

You may voluntarily provide information including:

• Name
• Company or organization
• Job title
• Email address
• Telephone number
• Mailing address
• Information contained in messages submitted through contact forms
• Employment information submitted through career applications
• Marketing communication preferences

Providing this information is voluntary; however, certain features of the Site may not function without it.

Information Collected Automatically

When you visit our Site, we may automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Session duration
• Clickstream information
• General geographic location derived from IP address

This information helps us improve the performance, security, and usability of our Site.

3. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to:

• Operate the Site
• Remember user preferences
• Measure website performance
• Understand visitor engagement
• Improve user experience
• Support marketing and analytics

Most browsers allow you to control cookies through browser settings. Disabling cookies may affect certain Site functionality.

Additional information regarding cookies is available in our Cookie Policy.

4. How We Use Your Information

We may use personal information to:

• Respond to inquiries
• Communicate regarding requested services
• Deliver newsletters and marketing communications (where permitted by law)
• Improve our website and user experience
• Analyze website usage and performance
• Recruit and evaluate employment candidates
• Protect the security of our systems
• Detect fraud or misuse
• Comply with legal obligations
• Enforce our legal rights

We do not sell your personal information.

5. Legal Bases for Processing

Where applicable under the General Data Protection Regulation (GDPR) or UK GDPR, we process personal information based upon:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of vital interests where applicable

6. Healthcare Information

Meraki provides marketing and communications services to organizations operating within highly regulated industries.

Our public website is not intended to collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit:

• medical records
• patient information
• treatment information
• insurance information
• other sensitive healthcare information

through website contact forms or other public communication channels unless specifically requested through a secure process.

7. Artificial Intelligence

Meraki may use artificial intelligence and machine learning technologies to assist with internal business operations, content development, research, analytics, or customer communications.

Where AI technologies are used, appropriate human oversight is applied based upon the nature of the work being performed.

We do not intentionally use information submitted through our public website to train public artificial intelligence models.

8. How We Share Information

We may share information with trusted service providers that assist us with business operations, including providers of:

• website hosting
• cloud infrastructure
• analytics
• customer relationship management
• email communications
• recruiting platforms
• information technology services

These providers receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information:

• when required by law
• to comply with legal process
• to protect our legal rights
• during mergers, acquisitions, or business reorganizations

We do not sell personal information to third parties.

9. International Data Transfers

Information submitted through this Site may be processed in the United States or other countries where our service providers operate.

Where required by applicable law, we implement appropriate safeguards for international data transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill the purposes described in this Policy
• satisfy legal obligations
• resolve disputes
• enforce agreements
• maintain business records

Retention periods vary depending upon the nature of the information collected.

11. Information Security

Meraki maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

While we strive to protect all information entrusted to us, no transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending upon your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict certain processing
• Object to processing
• Withdraw consent
• Receive a portable copy of your information
• Lodge a complaint with an appropriate supervisory authority

Requests may be submitted using the contact information below.

13. California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to:

• Know what personal information is collected
• Request deletion
• Request correction
• Limit certain uses of sensitive personal information where applicable
• Receive equal treatment regardless of exercising privacy rights

Meraki does not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.

14. Marketing Communications

You may opt out of receiving marketing emails by:

• clicking the unsubscribe link contained in our emails; or
• contacting us directly.

Administrative communications regarding existing business relationships may continue after marketing preferences are changed.

15. Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those organizations.

16. Children’s Privacy

Our Site is intended for business audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date above. Continued use of the Site following publication of an updated Privacy Policy constitutes acceptance of the revised Policy.

18. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Email: privacy@merakisocial.com